1 Neutral Questioning : a New Approach to the Reference Interview
نویسنده
چکیده
Although courses in interpersonal communication are becoming more prevalent in education for librarianship, there appears to be no systematic approach to teaching librarians how to conduct the reference interview. One fundamental reason for this may be the lack of an appropriate theoretical model for teaching interview techniques. In essence, what is available to the educator is a great deal of common knowledge about traditional interviewing approaches plus a potpourri of humanistic alternatives documented in library science literature. [2]
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